Dedicated Texecom Monitor Support +44 (0) 1706 595393 (Mon. to Fri. 8:00 – 18:00) techsupport@texe.com

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Primary Alarm Communications:
Seamless, effortless & fully integrated

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Available
in the UK
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Now available in the UK, Texecom Monitor offers SP2, SP2 Radio, DP1, DP2, DP3 and DP4 primary alarm signalling to leading Alarm Receiving Centres

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No waiting for
equipment to arrive

Installation time
33% faster **

Standard hardware
from distribution

All available from your
Texecom Cloud account

All your digital services
future-proofed

** As verified by like for like installation testing.

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Why Monitor? Why Now?

The UK security industries communication platform is facing disruption from the Openreach program “ALL-IP”. The UK PSTN network is reaching end of life and will be shut down by the end of 2025.

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Secure & Supported

 

Designed from the ground up to feature state-of-the-art cyber security, multi-path and multi-redundancy resiliency, and scalable, expandable, always available cloud system architecture, Texecom Monitor is an alarm signalling solution you can depend on..

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Proven &

Trusted

 

Already servicing hundreds of thousands of users with millions of logins, Texecom Monitor offers SP2, SP2 Radio, DP1, DP2, DP3 and DP4 primary alarm signalling on a cloud platform you can trust. 

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Seamless & Integrated

Texecom Monitor makes adding primary alarm communications simple and easy. No messing about ordering bespoke equipment from ARCs for a particular, specific, site. No time-consuming wiring, programming and testing regime. No arduous ARC account setup process. Texecom Monitor is seamless and fully integrated with Premier Elite alarm systems making alarm signalling plug-and-play for the field alarm installer.

 
Seamless Installation & Commissioning

 

Texecom Monitor is built-in, not bolted on. With Premier Elite systems being fully integrated with SmartCom communicators and Texecom Cloud, installations become plug & play.

 

Premier Elite systems have seamless integration with SmartCom communicators.

 

Subscribe to ARCs using Texecom Cloud in advance, and add new sites digitally as you go.

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Get started with Texecom Monitor

 

Texecom Monitor is setup and configured through your Texecom Cloud account, giving you total control and visibility.

Standard Texecom Equipment

 

Texecom Monitor offers single or dual path alarm signalling using standard Texecom equipment:

Premier Elite control systems +

 

SmartCom (Ethernet or WiFi) for single path

 

SmartCom 4G (Ethernet or WiFi plus 4G) for dual path or single path 4G

 

All Texecom equipment is available through normal distribution channels.

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Managed through Texecom Cloud

 

Texecom Monitor is setup and configured through your Texecom Cloud account, giving you total control and visibility.

 

Manage ARCs, Texecom Cloud diagnostics and Texecom Connect app management all from your company cloud account.

 

TexecomPro provides field installers with all the tools to setup, configure and diagnose connectivity, on the go.

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Why Monitor? Why Now?

 

The UK security industries communication platform is facing disruption from the Openreach program “ALL-IP”. The UK PSTN network is reaching end of life and will be shut down by the end of 2025.  

Texecom Monitor not only provides a digital solution to an impending issue. Our digital platform can help raises service levels and reduce overheads in conjunction with Cloud Services. Providing the answer to “All-IP” whilst offering customers visible add on’s (App’s) and increased servicing to existing Premier Elite systems.

 
WLR Withdrawal
(Wholesale line rental)

 

  • The WLR product family is made up of ISDN 2, ISDN30, (Digi’s) and broadband products that run over analogue.

  • All end user customers must move from WLR products by the end of 2025.

  • A “Stop Sell” will be implemented on all WLR products by Sept 2023.

FTTP Exchange Upgrade
(Fibre to premises)

 

  • FTTP is now being rolled out on a quarterly basis across all UK exchanges.

  • When FFTP coverage reaches over 75% of all premises in an exchange area, a stop sell is issued on all Copper Services.

What does it mean
for you?

 

  • Hardware that depends on WLR lines may not work when the line is converted to All IP.

  • Customers using WLR and related products must migrate to alternative products based on Broadband.

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UK Roaming Coverage

 

Texecom Monitor is accessed from Premier Elite systems via SmartCom communicators. Our dual-path communicator, SmartCom 4G, provides connectivity to all the major UK telecommunication networks, including O2, EE, 3 (H3G) and Vodafone.

 
Powered by Telefonica

 

Our 4G services are powered by our strategic network partner Telefonica, with roaming SIMs that connect across all the major networks.

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Robust round the clock support

 

Our mobile connectivity platform provides safety-critical mobile data communications - ensuring robust, round the clock, support for mobile communications.

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Manage Connectivity

 

Texecom Monitor features self-service support to view, assess and correct connectivity issues. Our Texecom Cloud mobile services provides at-a-glance connection status and full diagnostic tools.

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Secure & Supported

Texecom Monitor is your secure alarm communications provider. Designed from the ground up to feature state-of-the-art cyber security, multi-path and multi-redundancy resiliency, and scalable, expandable, always available cloud system architecture, Texecom Monitor is an alarm signalling solution you can depend on.

Want more? Our dedicated technical and customer support teams provide assistance 8am - 6pm Monday to Friday. Self-service alerts provide instant notifications of signalling issues and recommended solutions, while our technical experts are on hand to assist with any service issues.

 
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Cyber secure

 

Texecom Monitor has been designed from the ground up with cyber security at the heart of the cloud architecture.

 

Penetration tested by leading cyber security experts to ensure compliance with the highest standards.

Multi-path, multi redundancy

 

Texecom’s cloud-based architecture that powers Texecom Monitor provides layers of resiliency and redundancy - ensuring reliable communications.

 

With dual path, fully roaming 4G communications backed up with
multi-redundant cloud transport systems, Texecom Monitor is a service you can depend on.

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Always available

 

Don’t just take our word for it - Texecom Monitor is built on a proven cloud system that exceeds EN50136 DP4 signalling uptime requirements.

 

The Texecom Cloud has achieved 99.999% uptime availability in the last
12 months.

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Proven & Trusted

 

Texecom Monitor is built on a platform that is proven and trusted by professional installers. 

 

Already servicing hundreds of thousands of users with millions of logins, Texecom Monitor offers SP2, SP2 Radio, DP1, DP2, DP3 and DP4 primary alarm signalling on a cloud platform you can trust. 

 

Downloads

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Leaflet for ARCs

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Alarm Signalling Leaflet for End Users

Custom Alarm Signalling Leaflet for End Users

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Leaflet for Installers

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Leaflet for Business

End Users

Custom Leaflet for Business

End Users

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Leaflet for IT Managers

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Leaflet for Residential
End Users

Custom Leaflet for Residential End Users